Question 1

Do you use original parts?

Accepted Answer

Yes. Wherever possible we repair with original parts. Depending on the brand, model and availability, we offer several high-quality options for screen repairs: – Original Service Pack – a new original part, supplied by the manufacturer or an authorised supplier. – Original pulled – an original part taken from another device and carefully checked for quality and function. – Premium OLED – a high-quality alternative to the original screen. Premium OLED is not an original manufacturer part, but offers excellent image quality and performance at a more attractive price. Which option is available differs per device. We discuss beforehand which part is used and what it costs, so you know exactly what you are choosing.

Question 2

Hoe lang duurt een telefoon reparatie?

Accepted Answer

Tijdens de reparatie kun je gewoon meekijken hoe je toestel vakkundig gerepareerd wordt, je ziet wat wij doen met jouw telefoon en je privacy blijft zo gewaarborgd. De meeste reparaties duren niet langer dan 30 minuten.

Question 3

My device no longer charges. Can it be repaired?

Accepted Answer

You can often solve this yourself quite easily. Take a wooden toothpick and carefully clean the dirt out of the charging port. You will see a lot of dirt and dust come out. Usually your device will then charge properly again. Didn't that help? Get in touch to make an appointment and we will fix it for you.

Question 4

My battery is worn. Can I have it replaced?

Accepted Answer

Yes, we can replace the worn battery within 30 minutes, so your device lasts longer again and you get through the day with your phone.

Question 5

My screen is lifting. What is going on?

Accepted Answer

This is often caused by a swollen battery, which is not harmless. Stop charging and using the device as soon as you notice it. Don't wait, because it is a fire and explosion risk. Make an appointment with us as soon as possible to have the battery replaced professionally, without risks such as fire, explosion or the release of toxic gases.

Question 6

My back cover is lifting. What is going on?

Accepted Answer

This is often caused by a swollen battery, which is not harmless. Stop charging and using the device as soon as you notice it. Don't wait, because it is a fire and explosion risk. Make an appointment with us as soon as possible to have the battery replaced professionally, without risks such as fire, explosion or the release of toxic gases.

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